Website Site Terms and Conditions of Use
These terms and conditions outline the rules and regulations for the use of Yujin Yeoh’s Website, located at https://yujinyeoh.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Yujin Yeoh if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing Yujin Yeoh, you agreed to use cookies in agreement with the Yujin Yeoh’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Yujin Yeoh and/or its licensors own the intellectual property rights for all material on Yujin Yeoh. All intellectual property rights are reserved. You may access this from Yujin Yeoh for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Yujin Yeoh
- Sell, rent or sub-license material from Yujin Yeoh
- Reproduce, duplicate or copy material from Yujin Yeoh
- Redistribute content from Yujin Yeoh
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Yujin Yeoh does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Yujin Yeoh,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Yujin Yeoh shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Yujin Yeoh reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Yujin Yeoh a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Yujin Yeoh; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Yujin Yeoh. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Yujin Yeoh’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Privacy Policy
Yujin Yeoh and our affiliates (including Automate Online) are committed to protecting your privacy. This Privacy Policy applies to all our Websites (under the main domain and sub-domains of yujinyeoh.com, as well as automateonline.com.au) and our Subscription Services, including our associated mobile applications (Mobile Apps) owned and controlled by Yujin Yeoh.
This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.
1. Information we collect about you
Personal and contact information including your name, age, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via our Customer Care Team.
Details (and copies) of your communications and interactions with us via our Customer Care Team or otherwise, including by email, telephone (voice recordings), post and online via webchat, the feedback button or on Yujin Yeoh social media channels.
Copies of documents you provide to prove your identity (including driving licence and passport) when there is a legal reason to request this from you.
Transaction details including payments from you for subscription or purchase of our courses and/or services.
Your financial information including your payment card information (which is sent to PayPal or Stripe) when you make a purchase or subscribe to a course.
Information about how you use our app or website, and which websites you came to us from.
Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.
2. How and why we use your personal data
In the table below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our courses or other services to you.
Registration
We use your personal and contact information to register you as a new student/client.
We collect financial information if you register payment card information when purchasing or subscribing to one of our courses or services.
Necessary for the performance of a contract with you.
Accessing our course content
We use the personal and contact information provided by you and the transaction details about your purchases, to provide our courses and other services to you.
Necessary for the performance of a contract with you.
Managing your account
We use your personal and contact information, financial information, and transaction details about your purchases, to manage your account.
Necessary for the performance of a contract with you.
Communicating with you
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:
- to notify you about changes to our Account Terms or Privacy Policy;
- to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any course or subscription that you have purchased from us or otherwise.
Necessary for the performance of a contract with you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated and to study how students use our courses).
Staff training
We may use copies of your communications with us (including voice recordings) in order to train our staff.
Necessary for our legitimate interests (to ensure that we are able to provide the best service to you).
Market research
We may use the personal and contact information you have provided to ask you to take part in market research or a survey.
We also use the results of any surveys or market research that you undertake to improve our app, our website, or our service.
Necessary for our legitimate interests (to assess and improve our courses, service and business).
Prize draws and competitions
We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition.
Necessary for the performance of a contract with you.
Technical issues
If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
Necessary for our legitimate interests (for running Yujin Yeoh’s business and the provision of administration and IT services, security and fraud prevention)
Necessary to comply with a legal obligation.
Experience
We use information about your use of our app or website, together with technical information about your device and (in some circumstances) your personal and contact information, and other relevant information that we receive from you or third parties (including aggregated information that we combine with your personal data), to deliver relevant website content, prize draws, competitions and other marketing to you, and to manage the delivery of that content.
For example, we may automatically display relevant advertisements to you based on your use of our website.
Necessary for our legitimate interests (to ensure that you are shown relevant content based on your use of our app or website).
Advertising effectiveness
We use information about your use of our app or website and, in some circumstances, personal and contact information about you, to measure or understand the effectiveness of the advertising we serve to you.
Necessary for our legitimate interests (to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfil contracts we have with our marketing partners).
Analytics
We use information about your use of our app or website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our app, website, services, direct marketing, student relationships, behaviour profiling and experiences.
Necessary for our legitimate interests (to measure the interactions with our website, to define types of students of Yujin Yeoh, how students use the courses, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
Winners
If you win on a Yujin Yeoh competition/draw, we may use your personal and contact information to contact you to arrange support.
Necessary for our legitimate interests (to develop our courses and to manage our winner services).
Publicity
We may use your personal and limited contact information in any publicity materials provided that you have given your consent.
Your consent.
Regulatory compliance
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, to enable us to comply with our legal and regulatory obligations.
Necessary to comply with a legal obligation.
Fraud prevention
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).
Queries
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information for the purpose of dealing with any request, complaint or query from you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to respond to you and to deal with any request you may have).
We use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data.
However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
3. How we use your personal data for marketing
We send you marketing communications through a number of different channels. You may receive news letters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on our service., and/or have not asked us to stop sending marketing by email to you.
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
- Click ‘unsubscribe’ or update preferences in any email communication we send;
- Contact us in writing; or
- Email us at support@yujinyeoh.com
4. How we share your data with third parties
We sometimes share the data we collect from you with the following trusted third parties:
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
- Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
- Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
- Social media platforms – for the purpose of fulfilling the service and targeted advertising.
- Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyse the results.
- Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing.
- Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
- Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
- Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
- We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
5. How we protect your data
We have put various measures in place to protect your personal data:
- Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.
- As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where we do, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, and have limited control over how it is protected by that party.
- Your personal data may be processed outside the European Economic Area (EEA) – including by staff operating outside the EEA who work for us or for one of our third parties mentioned.
- Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place.
6. How long we keep your personal data
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
7. Your rights
You have the right:
- to ask us not to use your personal data for marketing
- to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
- to request from us access to personal information held about you (see below);
- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
- to ask, in certain circumstances, to delete the personal data we hold about you;
- to ask, in certain circumstances, for the processing of that information to be restricted; and
- to ask, in certain circumstances, for data portability.
8. Contact us
If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:
By email to: support@yujinyeoh.com
In order to request a copy of the personal data that Yujin Yeoh holds about you, please send your request in writing to the Data Protection Officer at the above email. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
- your full name;
- the email address registered to your account;
- a description of the data that you are requesting, including a date range;
- proof of your ID;
- the date of the request.
If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact the Data Protection Officer by email in the first instance.
9. Cookies
We use cookies and similar technologies to recognise you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our website and using our app. These collect information about your browsing habits and usage and allow us to show you ads while you are browsing our website and other sites on the internet. All of our advertising cookies used are described in the cookie list below.
There are four main types of cookies and technology. Here’s how and why we use them:
Strictly necessary cookies
These are cookies that are required for the operation of our website and app. Without these cookies, you will not be able to use some functionality on our website and app, such as signing into your account.
Performance cookies
These cookies collect information about how you use our website or app and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.
Functionality cookies
These cookies allow us to identify whether you are logged into your Yujin Yeoh training portal and to remember choices you make and your preferences, in order to improve your experience of our website and app.
Advertising cookies and pixels
Our carefully selected media partners place third party cookies, pixels and ad tags onto our website and app on our behalf. These cookies record your visit to our website and/or app, the pages you have visited and the links you have followed.
We use this information to make our website and app, and the content displayed on them, more relevant to you. They are also used to limit the number of times you see certain content, as well to measure the effectiveness of our digital campaigns.
We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website and app.
More information about these types of cookies and opt out information can be found in Manage your cookies.
Managing your cookies
For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com – the guide to online behavioural advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you’ll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.
If you’d prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.
Changes to this Privacy Policy
Any changes that we may make to our Privacy Policy in the future will be posted on our website. Where appropriate, we will notify you of the changes periodically.